Phone Compliance
When carriers call, the system checks their phone number against Highway’s risk database.Phone Risk Categories
The system blocks calls from phone numbers flagged as:- FOUND_PHONE_FLAGGED_FOR_FRAUD: Previously used in fraudulent activity
- FOUND_PHONE_OF_CARRIER_WITH_IDENTITY_ALERT: Associated with identity verification issues
- FOUND_PHONE_OF_DISPATCHER_SERVICE: Belongs to a dispatcher service instead of direct carrier
- FOUND_PHONE_OF_BLOCKED_USER_OR_COMPANY: Listed on block list
- CALLER_ID_SPOOFING_ATTEMPT: Attempting to fake caller ID
- PHONE_NUMBER_NOT_KNOWN_AND_HIGH_RISK: Unknown number with risk indicators
Phone Check Process
- Extract phone number from incoming call
- Search Highway database for phone
- Check risk category
- Block if flagged, continue if clear
- Retrieve associated carrier information
- Evaluate carrier rules assessment
Email Compliance
Email addresses undergo similar verification to detect fraud and verify legitimacy.Email Risk Categories
The system flags emails for:- FOUND_EMAIL_FLAGGED_FOR_FRAUD: Previously associated with fraud
- FOUND_EMAIL_DOMAIN_FLAGGED_FOR_FRAUD: Domain has fraud history
- FOUND_EMAIL_OF_CARRIER_WITH_IDENTITY_ALERT: Identity verification issues
- EMAIL_SPOOFING_ATTEMPT: Fake sender information detected
- EMAIL_AND_EMAIL_DOMAIN_NOT_KNOWN: Unknown address and domain (configurable)
Carrier Rules Assessment
Highway evaluates carriers against business rules and assigns an overall assessment:- PASS: Meets all requirements, eligible for booking
- PARTIAL_PASS: Minor issues, eligibility depends on organization settings
- FAIL: Does not meet minimum requirements
Connection Status
Highway tracks carrier onboarding status:- onboarded: Fully onboarded to Highway
- not_onboarded: Exists but hasn’t completed onboarding
- do_not_dispatch: Blocked from dispatch
Organization Configuration
Organizations can customize:Risk Categories
- Which phone categories trigger blocks
- Which email categories triggger blocks
- Minimum assessment level (PASS vs PARTIAL_PASS)
Related Documentation
- Compliance Overview - General compliance system
- API Reference - Technical integration
- Call Events - Compliance in call flows