Compliance
Highway Compliance
Highway integration for carrier risk assessment and verification
FleetWorks uses Highway to verify carriers and assess risk. Highway maintains an extensive database of carrier information, compliance status, and risk indicators.
Phone Compliance
When carriers call, the system checks their phone number against Highway’s risk database.Phone Risk Categories
The system blocks calls from phone numbers flagged as:- FOUND_PHONE_FLAGGED_FOR_FRAUD: Previously used in fraudulent activity
- FOUND_PHONE_OF_CARRIER_WITH_IDENTITY_ALERT: Associated with identity verification issues
- FOUND_PHONE_OF_DISPATCHER_SERVICE: Belongs to a dispatcher service instead of direct carrier
- FOUND_PHONE_OF_BLOCKED_USER_OR_COMPANY: Listed on block list
- CALLER_ID_SPOOFING_ATTEMPT: Attempting to fake caller ID
- PHONE_NUMBER_NOT_KNOWN_AND_HIGH_RISK: Unknown number with risk indicators
Phone Check Process
- Extract phone number from incoming call
- Search Highway database for phone
- Check risk category
- Block if flagged, continue if clear
- Retrieve associated carrier information
- Evaluate carrier rules assessment
Email Compliance
Email addresses undergo similar verification to detect fraud and verify legitimacy.Email Risk Categories
The system flags emails for:- FOUND_EMAIL_FLAGGED_FOR_FRAUD: Previously associated with fraud
- FOUND_EMAIL_DOMAIN_FLAGGED_FOR_FRAUD: Domain has fraud history
- FOUND_EMAIL_OF_CARRIER_WITH_IDENTITY_ALERT: Identity verification issues
- EMAIL_SPOOFING_ATTEMPT: Fake sender information detected
- EMAIL_AND_EMAIL_DOMAIN_NOT_KNOWN: Unknown address and domain (configurable)
Carrier Rules Assessment
Highway evaluates carriers against business rules and assigns an overall assessment:- PASS: Meets all requirements, eligible for booking
- PARTIAL_PASS: Minor issues, eligibility depends on organization settings
- FAIL: Does not meet minimum requirements
Connection Status
Highway tracks carrier onboarding status:- onboarded: Fully onboarded to Highway
- not_onboarded: Exists but hasn’t completed onboarding
- do_not_dispatch: Blocked from dispatch
Organization Configuration
Organizations can customize:Risk Categories
- Which phone categories trigger blocks
- Which email categories triggger blocks
- Minimum assessment level (PASS vs PARTIAL_PASS)
Related Documentation
- Compliance Overview - General compliance system
- API Reference - Technical integration
- Call Events - Compliance in call flows