Call events

FleetWorks sends webhook events to your configured server URL to provide real-time updates about call progress, outcomes, and extracted data. Each event includes relevant information about the call’s status and any associated data.

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Call ended event payload

call_ended event is sent when a call is finished. It contains the call’s recording URL and a transcript of the conversation.

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Tool calls event payload

tool_calls events are sent during the call when a tool is called. It contains the function name and its arguments.

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Transcript event payload

transcript events are sent in real-time during the call whenever new transcription data is received from the transcription service.