FleetWorks supports integration with your existing telephony infrastructure through two primary methods:

Elastic SIP Trunking provides a flexible way to connect your existing phone system to FleetWorks’ AI agents. It acts as a bridge between:

  • Your PBX or VoIP phone system
  • The public telephone network (PSTN)
  • FleetWorks’ AI calling infrastructure

We recommend using elastic SIP trunking because it:

  • Requires minimal changes to your existing setup
  • Scales automatically with your call volume
  • Provides enterprise-grade reliability and security
  • Enables both inbound and outbound calling capabilities

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How It Works

  1. Create SIP Trunk

    • Set up a SIP trunk with your provider
    • Configure termination settings for outbound calls
    • Set up origination settings using FleetWorks’ SIP server

  2. Configure Numbers

    • Move your existing numbers to the SIP trunk
    • Or purchase new numbers through your provider

  3. Import to FleetWorks

    • Import your numbers to our platform
    • Provide the termination SIP URI
    • Add authentication if required

Once configured, you can use these numbers just like FleetWorks-provided numbers - make calls through our dashboard or API.

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Direct SIP Endpoint Integration

For more complex telephony setups or providers that don’t support elastic SIP trunking, you can integrate directly with our SIP endpoints.

This method requires:

  • Your system to handle call routing
  • Integration with your telephony provider’s API
  • Registering calls with FleetWorks to obtain endpoints

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Implementation Steps

  1. Register the call with FleetWorks to get a call_id
  2. Use the call_id to construct the SIP endpoint
  3. Route the call to the FleetWorks endpoint

The FleetWorks AI agent will then handle the call using your specified configuration.

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Security Considerations

When setting up either integration method:

  • Use secure authentication methods
  • Implement proper access controls
  • Follow telephony security best practices
  • Monitor call activity for unusual patterns

Contact our support team for detailed integration guides specific to your telephony provider.