GET
/
api
/
v1
/
analytics
Get Conversation Analytics
curl --request GET \
  --url https://api.fleetworks.ai/api/v1/analytics \
  --header 'Authorization: Bearer <token>'
{
  "totalCalls": 245,
  "inboundCalls": 180,
  "outboundCalls": 65,
  "inboundCallsTags": {
    "negotiation": 45,
    "booking_confirmed": 30,
    "general_inquiry": 105
  },
  "outboundCallsTags": {
    "follow_up": 20,
    "new_opportunity": 45
  },
  "inboundCallsWithBids": 75,
  "outboundCallsWithBids": 22,
  "inboundCallsTransferred": 12,
  "outboundCallsTransferred": 3,
  "inboundCallMinutes": 1240.5,
  "outboundCallMinutes": 425.3,
  "avgNegotiatedValue": 125.5,
  "totalEmailThreads": 89,
  "inboundEmailThreads": 67,
  "outboundEmailThreads": 22,
  "inboundEmailThreadsTags": {
    "rate_request": 34,
    "booking_confirmation": 15,
    "general_inquiry": 18
  },
  "outboundEmailThreadsTags": {
    "quote_sent": 12,
    "follow_up": 10
  },
  "inboundEmailThreadsWithBids": 28,
  "outboundEmailThreadsWithBids": 8,
  "totalUniqueLoads": 156,
  "totalE2EBookings": 43,
  "totalAssistedBookings": 35,
  "totalLoadsBooked": 78,
  "statsByLabel": [
    {
      "label": "Jan 15",
      "from": "2024-01-15T00:00:00.000-06:00",
      "to": "2024-01-15T23:59:59.999-06:00",
      "totalCalls": 35,
      "inboundCalls": 25,
      "outboundCalls": 10,
      "inboundCallsTags": {
        "negotiation": 8,
        "booking_confirmed": 5,
        "general_inquiry": 12
      },
      "outboundCallsTags": {
        "follow_up": 4,
        "new_opportunity": 6
      },
      "inboundCallsWithBids": 10,
      "outboundCallsWithBids": 3,
      "inboundCallsTransferred": 2,
      "outboundCallsTransferred": 0,
      "inboundCallMinutes": 180.5,
      "outboundCallMinutes": 65.2,
      "avgNegotiatedValue": 115,
      "totalEmailThreads": 12,
      "inboundEmailThreads": 9,
      "outboundEmailThreads": 3,
      "inboundEmailThreadsTags": {
        "rate_request": 5,
        "booking_confirmation": 2,
        "general_inquiry": 2
      },
      "outboundEmailThreadsTags": {
        "quote_sent": 2,
        "follow_up": 1
      },
      "inboundEmailThreadsWithBids": 4,
      "outboundEmailThreadsWithBids": 1,
      "totalUniqueLoads": 22,
      "totalE2EBookings": 6,
      "totalAssistedBookings": 5,
      "totalLoadsBooked": 11
    }
  ],
  "previousPeriod": {
    "totalCalls": 220,
    "inboundCalls": 165,
    "outboundCalls": 55,
    "inboundCallsTags": {
      "negotiation": 40,
      "booking_confirmed": 25,
      "general_inquiry": 100
    },
    "outboundCallsTags": {
      "follow_up": 18,
      "new_opportunity": 37
    },
    "inboundCallsWithBids": 68,
    "outboundCallsWithBids": 19,
    "inboundCallsTransferred": 10,
    "outboundCallsTransferred": 2,
    "inboundCallMinutes": 1120.3,
    "outboundCallMinutes": 385.7,
    "avgNegotiatedValue": 120.25,
    "totalEmailThreads": 82,
    "inboundEmailThreads": 61,
    "outboundEmailThreads": 21,
    "inboundEmailThreadsTags": {
      "rate_request": 30,
      "booking_confirmation": 13,
      "general_inquiry": 18
    },
    "outboundEmailThreadsTags": {
      "quote_sent": 11,
      "follow_up": 10
    },
    "inboundEmailThreadsWithBids": 25,
    "outboundEmailThreadsWithBids": 7,
    "totalUniqueLoads": 148,
    "totalE2EBookings": 39,
    "totalAssistedBookings": 32,
    "totalLoadsBooked": 71,
    "statsByLabel": [
      {
        "label": "Jan 8",
        "from": "2024-01-08T00:00:00.000-06:00",
        "to": "2024-01-08T23:59:59.999-06:00",
        "totalCalls": 32,
        "inboundCalls": 24,
        "outboundCalls": 8,
        "inboundCallsTags": {
          "negotiation": 6,
          "booking_confirmed": 4,
          "general_inquiry": 14
        },
        "outboundCallsTags": {
          "follow_up": 3,
          "new_opportunity": 5
        },
        "inboundCallsWithBids": 9,
        "outboundCallsWithBids": 2,
        "inboundCallsTransferred": 1,
        "outboundCallsTransferred": 0,
        "inboundCallMinutes": 165.2,
        "outboundCallMinutes": 55.8,
        "avgNegotiatedValue": 118.5,
        "totalEmailThreads": 11,
        "inboundEmailThreads": 8,
        "outboundEmailThreads": 3,
        "inboundEmailThreadsTags": {
          "rate_request": 4,
          "booking_confirmation": 2,
          "general_inquiry": 2
        },
        "outboundEmailThreadsTags": {
          "quote_sent": 2,
          "follow_up": 1
        },
        "inboundEmailThreadsWithBids": 3,
        "outboundEmailThreadsWithBids": 1,
        "totalUniqueLoads": 20,
        "totalE2EBookings": 5,
        "totalAssistedBookings": 4,
        "totalLoadsBooked": 9
      }
    ]
  }
}

Authorizations

​
Authorization
string
header
required

An authentication token that identifies the organization associated with the event. You can reach out to FleetWorks team to request a token.

Query Parameters

​
fromDate
string<date>
required

Start date in ISO 8601 format (e.g., "2024-01-01").

​
toDate
string<date>
required

End date in ISO 8601 format.

​
granularity
enum<string>
required

Time period grouping for the analytics data.

Available options:
hour,
day
​
timezone
string
default:America/Chicago

Timezone for date calculations (e.g., "America/New_York").

Response

Successful retrieval of conversation analytics data.

Comprehensive analytics for calls and emails with time-series data and period comparisons

​
totalCalls
integer
required

Total number of calls in the current period

​
statsByLabel
object[]
required

Time series breakdown of all metrics

​
previousPeriod
object
required

Same metrics for the previous period Base metrics shared across different analytics views

​
inboundCalls
integer

Number of inbound calls

​
outboundCalls
integer

Number of outbound calls

​
inboundCallsTags
object

Count of inbound calls by content tag

​
outboundCallsTags
object

Count of outbound calls by content tag

​
inboundCallsWithBids
integer

Inbound calls that resulted in bids

​
outboundCallsWithBids
integer

Outbound calls that resulted in bids

​
inboundCallsTransferred
integer

Number of transferred inbound calls

​
outboundCallsTransferred
integer

Number of transferred outbound calls

​
inboundCallMinutes
number

Total minutes of inbound calls

​
outboundCallMinutes
number

Total minutes of outbound calls

​
avgNegotiatedValue
number

Average negotiated value in dollars

​
totalEmailThreads
integer

Total number of email threads

​
inboundEmailThreads
integer

Number of inbound email threads

​
outboundEmailThreads
integer

Number of outbound email threads

​
inboundEmailThreadsTags
object

Count of inbound email threads by content tag

​
outboundEmailThreadsTags
object

Count of outbound email threads by content tag

​
inboundEmailThreadsWithBids
integer

Inbound email threads that resulted in bids

​
outboundEmailThreadsWithBids
integer

Outbound email threads that resulted in bids

​
totalUniqueLoads
integer

Number of unique loads discussed

​
totalE2EBookings
integer

Number of end-to-end bookings completed

​
totalAssistedBookings
integer

Number of assisted bookings completed

​
totalLoadsBooked
integer

Total number of loads booked